A call center agent must provide the highest-quality support to their customers. They regularly hear complaints and the same questions each day and therefore must show the same attention to detail to each client, understanding their issues and offering useful help and support.
There are many attributes a call centre agent must possess, and here we look at five more skills that are essential for the role.
1. A Positive Attitude
Even if the customer is extremely upset, agents must have a positive attitude. By using positive language, agents will reflect confidence in searching for a solution that will reassure the customer and inspire sustained loyalty for the brand.
A positive attitude has been linked to many benefits, including improving your emotional well being and your career progression.
2. Practise Attentive Listening
If a customer wants to describe a situation or issue in detail, the agent must be …